![]() ![]() Note: this thread is marked as 'solution' temporality for users to see the information in full and provide apologize for all the inconveniences that the update is causing, as there were a lot of backend changes meant to give users better control over their devices in the long run. Describe the phenomena as detailed as possible The Kasa APP version (Confirm your app is up-to-date )Ģ. Model of your mobile device and its OS versionģ. If you still experience similar concern, you could report the issue by emailing the subject of Case description. Be sure to provide the following information and your case may be get escalated for debug purpose.ġ. Manually search ‘ Kasa Smart’ APP in the APP store to download the latest kasa APP. ( till Otc 19, the latest version is IOS Kasa APP 3.1.2 ) Please confirm the Kasa APP is the latest version in the APP store.Thank you for your feedback with new Kasa APP 3.0. If you found the new Kasa App freezes on your IOS device" Thank you.Ī new version of IOS Kasa APP 3.1.2 has been released with some patches, please check the latest app's performance has improved. We all are awaiting a response and some positive action by TP-Link/Kasa. ![]() If you need more details, read the mass of reviews in the App Store from users that have downgraded their app review from 5 stars to 1-3 stars since the update and the extraordinarily similar problems that they are reporting. Personally, I have over 100 devices, none of which I can access since the update. What is being doing to address this? Is a patch coming soon? Why are so many customers reporting that Kasa support is unresponsive? Please keep in mind that many of your customers have an entire smart-home ecosystem built around this app, which is what you want. Attached is a screenshot of what I see (and the only thing I can see) when trying to use the app on any of several iPhones. For many of us, the app simply freezes at the green initial screen and will not open. I presume that, by now, the company is aware of the very large quantity of complaints within the App Store regarding this issue. I don't know about non-iOS users, but the new Kasa app has been a disaster for iPhone users. ![]()
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